Job Openings >> Dispatcher
Job Summary

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. Must be able to position yourself as a reliable point of contact that can successfully balance the drivers’ health and safety. The goal of a Truckers America dispatcher is to build collaborative, value-added and long-term relationships with our drivers and customers, while keeping our drivers safe.

Job Responsibilities and Duties:

• Receive emergency and non-emergency calls and record significant information
• Responsible for entering data in computer system and maintaining logs and records of calls, activities and other information
• Understand DOT regulations and hours of service rules
• Address problems and request by transmitting information or providing solutions
• Prioritize calls according to urgency and importance
• Monitor the route and status of drivers to coordinate and prioritize their schedule
• Dispatch the correct equipment and work force to guarantee the job goes smoothly and the customer is happy.
• Relay messages, information and works orders from supervisors, field inspectors and work crews via several different forms of communication.
• Partner with teammates to build a culture of excellence and innovation
• Arrange for repairs in order to restore schedules and services to vehicles and crews outside the office building
• Keep all drivers DOT compliant with HOS daily.
• Other duties as assigned and required to ensure the efficient operation of the transportation department

Job Skills & Qualifications

• Must be at least 18 years of age
• Must have a High School Diploma or GED
• Must be able to work a flexible schedule that includes evenings, weekends, and holidays
• Must be tech-savvy with knowledge of relevant methods such as Microsoft Office applications
• Proficient in English (oral and written)
• Positive attitude, ability to work under pressure and excellent attendance required.
• Prior experience in a logistics, transportation, warehouse or similar environment preferred.
• Must be able to accurately and clearly complete assigned tasks.

• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Work well with others and be able to multi-task in a fast-paced work environment
• Fast typing with experience in data entry
• DOT and HOS Knowledge Preferred

Salary: $600.00-$900.00/wk

Shifts: 4 x 12-hour shifts from 8pm-8am

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